Just a little note. As mentioned in the past, we have connectivity problems which are only going to become worse with time. We have decided to transfer to a different ISP. The new ISP will not connect us until our present ISP disconnects us. As far as we can tell, according to the people we talked with, in order to have our present ISP disconnect us, the only way we will know we are disconnected is when we cannot access the internet. We have not been informed of a scheduled time to be disconnected and we will not be informed when we are about to be disconnected or have been disconnected.

According to our new-to-be ISP, we must call them as soon as we know we are disconnected and they will come out to connect us to their service.

Up to this point, everything sounds rather simple. We understand that although we have told our current ISP the day we want to be connected, tomorrow, it may take several days to complete the disconnect and new connection. Depending upon when the disconnect is effective, it may take a day or two for the new ISP to actually come out to connect us to their service; we have to take into consideration the fact that this is a short holiday week with Thanksgiving. Everyone on both sides says they are working to achieve our satisfaction but it sounds tenuous at best. We are getting a little tired of hearing, "We are concerned about you and are doing everything to make your experience a satisfying one." sigh

Although our current ISP knows we want it to disconnect tomorrow and our new ISP knows we want it to connect tomorrow, in reality that may not happen. It probably will not happen in a smooth, seamless process. Please, oh please keep your fingers crossed that it will be as efficient and seamless as possible.

Our present ISP is giving us a credit for the inconvenience it has caused us in the past and in the transition to our new ISP. The credit will enable us to keep our current e-mail addresses without charge for six months. During that time, we can decide how we want to handle our e-mail. Once this ISP changeover is complete, we should look no different to you. To us, it should be a vast improvement in that we should have a much faster internet connection.